Frequently asked Questions
General Information
What services does MSS Solutions offer?
A1: MSS Solutions provides a wide range of cleaning and removal services, including regular cleaning, one-off cleaning, end-of-tenancy cleaning, deep cleaning, carpet cleaning, furniture assembly, removal services, and commercial cleaning. We also specialise in services for student accommodations and more.
How can I book a cleaning or commercial service?
You can easily book our services through our website.
What areas do you serve?
We proudly serve clients across London, Kent, and Essex. You can also check our website to confirm if your area is covered.
Are your staff trained and insured?
Yes, all our staff are professionally trained, background-checked, hold Enhanced DBS certificates, and are fully insured to ensure the highest quality service and safety.
What payment methods do you accept?
We accept credit/debit cards and bank transfers
Can I schedule services outside of regular business hours?
Yes, we offer after-hours, weekend, and Bank Holiday services to suit your schedule.
Regular Cleaning
What does regular cleaning include?
Regular cleaning includes general upkeep tasks like dusting, vacuuming, mopping, bathroom, and kitchen cleaning. Please see our service page for a detailed checklist.
How often should I schedule regular cleaning?
You can choose between weekly, fortnightly, or monthly cleaning schedules based on your needs.
Do you provide your own cleaning supplies?
Yes, we provide all necessary cleaning supplies and equipment. If you prefer we use your supplies, please inform us in advance.
One-Off Cleaning
Can I book a one-time cleaning service?
Absolutely! We offer one-time cleaning services for deep cleaning, special occasions, or any other requirements.
How long does a one-off cleaning take?
The duration depends on the size and condition of the area. We will give you an estimated time during booking.
Can I customise my one-off cleaning service?
Yes, you can specify areas or tasks you’d like prioritised during the one-off service.
End of Tenancy Cleaning
What does your end-of-tenancy cleaning service include?
Our service includes deep cleaning of all rooms, appliances, cupboards, carpets, and more, ensuring the property is ready for the next tenant.
Do you offer a guarantee for end-of-tenancy cleaning?
Yes, we offer a 48-hour re-clean guarantee to ensure satisfaction and meet tenancy agreement standards.
Removal Services
What removal services do you provide?
We provide comprehensive home and office removal services, including packing for items like clothing, kitchen items, small furniture, and office equipment. We also provide bubble wrap and carton boxes.
Do you offer pick-up and drop-off services?
Yes, we provide pick-up and drop-off services for items, regardless of size. You can book us to deliver to friends, family, or any location of your choice.
MSS Members Club
Can I manage my MSS Members Club online?
Yes, you have full control through your MSS Solutions account. Simply go to the MSS Members Club section within your web account to check your membership status and manage it anytime.
What is priority booking?
Priority booking gives MSS Members Club members access to exclusive time slots, ensuring convenient booking options throughout the week.
What is the real-time arrival tracker?
When your cleaner is en route, you’ll be able to see their location 30 minutes before they arrive by logging into your MSS account.
What kinds of seasonal deals are included?
Enjoy year-round seasonal specials, from Black Friday deals to holiday specials, summer bundles, and winter promotions—all designed to give you more value as an MSS Members Club member!
Can someone else use my MSS Members Club benefits?
You can book a service for another member of your household, but the membership itself is non-transferable to other accounts.
Can I request a refund for my membership?
Yes, refunds are available within 14 days of purchase. Depending on the discounts used, a full or partial refund may apply.
Are there any other membership plans available?
We currently offer a single annual membership for a one-time payment of £75, giving you a full year of exclusive benefits.
Commercial Cleaning
What types of businesses do you clean?
We clean offices, retail stores, restaurants, and various other commercial spaces.
Can you provide services outside of business hours?
Yes, we offer after-hours and weekend cleaning services to minimise disruption to your operations.
Do you offer customised cleaning plans for businesses?
Yes, we create bespoke cleaning plans based on your business’s specific needs and schedule.
Student Accommodations
What cleaning services do you offer for student accommodations?
We offer tailored cleaning solutions for student accommodations, including regular, deep, and end-of-tenancy cleaning.
Do you offer special rates for student accommodations?
Yes, we provide competitive rates and discounts for student accommodations. Contact us for further details.
Can you coordinate cleaning services around academic schedules?
Absolutely! We offer flexible scheduling to accommodate academic timelines, including after-hours and weekend services.
Pricing and Payment
How much do your services cost?
Pricing depends on the service, area size, and specific requirements. Contact us for a personalised quote.
Are there any hidden fees?
No, we believe in transparent pricing with no hidden fees. Any additional costs will be communicated before work begins.
When is payment due?
Payment is taken at the time of booking for residential clients. For commercial clients, we offer monthly billing or invoicing to fit your business needs.
Staff and Safety
How do you ensure service quality?
We maintain high service standards through regular training, performance reviews, and client feedback.
How can I trust the staff entering my premises?
 Our staff undergo thorough background checks, are Enhanced DBS certified, and receive extensive training. We are also fully insured for your peace of mind.
What COVID-19 safety measures are in place?
We follow strict COVID-19 protocols, including staff health checks, protective gear, and disinfectants to ensure a safe service.
 What if something is damaged during cleaning or removal?
We take the utmost care, but if an item is damaged, please contact us immediately, and we will resolve the issue.
Policies and Guarantees
What is your cancellation policy?
We require at least 48 hours’ notice for cancellations or rescheduling. Cancellations with less than 48 hours’ notice may incur a fee.
What if I’m not satisfied with the service?
Your satisfaction is our priority. If you are unsatisfied, contact us within 24 hours, and we’ll arrange for a re-clean or address any issues.
Do you offer discounts or loyalty programs?
Yes, we offer discounts through the MSS Members club. Sign up now
Can I receive a discount for referring a friend?
Yes! We offer referral discounts for any client who refers a friend.
For more details or specific inquiries, contact our customer service team at 02036969703 or via email at info@msssolutions.co.uk.
Enjoy exclusive seasonal deals and priority booking with MSS Members Club.
Join the MSS members club
Enjoy preferential members rates and priority booking